If you need to contact us about your order please email us on email@example.com and we will get back to you as soon as possible.
We are open MONDAY TO FRIDAY 9AM - 6PM (GMT)
You will receive updates regarding your tracking information via email and an estimated delivery date. You can also follow the progress in your account under ‘My Orders’. If there's something additional you want to know about your order, please get in touch with our customer services team at firstname.lastname@example.org
RETURNS AND EXCHANGES
For more details on how to return or exchange an order, click on Return&Exchanges on the home page footer.
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
We can't access your password on your behalf as the database is encrypted for your security.
CURRENCIES YOU CAN PAY IN
The currency that you can shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
CREDIT/DEBIT CARDS WE ACCEPT
Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, Apple Pay, Alipay (only available to Mainland China, Taiwan, Hong Kong Region and Macau Region), UnionPay (only available to Mainland China, Taiwan, Hong Kong Region and Macau Region), JCB (only available to Japan), iDEAL (only available to The Netherlands), Sofortbanking (only available to Germany, Austria, Switzerland and Belgium)
Please note: We do not accept cash on delivery.
DUTIES & TAXES
We include the cost of local taxes in your order, but additional duty fees may apply depending on the country of destination.
If you are ordering from within your own customs zone or country/region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the countries/regions listed above), the price you pay to JOAO MARASCHIN will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to us for a refund.
DATA SECURITY WHEN YOU PAY
IF YOU SUSPECT FRAUD
Given our high levels of security, it's very unlikely fraudulent use of your card will take place on our website. But if a fraudulent transaction does take place, first contact your credit or debit card company so they can protect your card and reimburse you. Then let us know at email@example.com and we will work with your card company to minimise any further inconvenience to you.